STORE POLICY
Placing your Order
Add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order, go to the cart and select "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods. Orders placed before 2pm are shipped same day.
- Please note Pre-Order items are not in stock items and do not ship immediately. Preorder items can take up to 3 weeks to ship.
- Once an order has been placed, edits cannot be done to fix an error that occurred during the ordering process( i.e incorrect address, discount code not applied etc.)
Our support team is always happy to guide you at any step!
Privacy & Safety
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from thebodynv.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Payment are processed through a third company STRIPE, PAYPAL or CLEARPAY. We do not have access to your credit card information.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WIX to power our online store--you can read more about how WIX uses your Personal Information: We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 14 .
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at activebybd@gmail.com
Return/Exchange
Items must be sent back within 5 days of the delivery date. Items must be unworn, unwashed, and have original tags attached.
Items must be free of stains, makeup, deodorant, or wear. Bodysuits, swimwear, undergarments and accessories are non- returnable.
All returns must include an order packing slip that clearly indicates which items are being returned.
If this is not filled out correctly, your return may experience issues in processing. When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
All returns are refunded via store credit in the form of a e-gift card.
With limited exceptions, returns are refunded via store credit in the form of ae-gift card. We do not issue store credit for the original shipping charges. Please be sure to send your items back in full accordance with our return policy:
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or tracking number when shipping back your returns.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
If an item is damaged or defective, you must email a photo along with specific details of the defect upon receipt of the item.
Customers will be responsible for any fees associated with shipping and/or packaging returns. We only assume responsibility for return fees due to order issues that we are liable for.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- CLEARPAY